The Wireless Company is a organization comprised of roughly a dozen cellular communication stores. Each store within this organization provides customers with a wide variety of services from prepaid to contract services, cellular devices, device accessories, and wireless internet service.
A short time ago, I had the distinct privilege of presenting both the store level employees and organization leads with strategies of how to effectively sell wireless internet service. This project included me as both the project manager and instructional designer. Also there were two subject matter experts that were readily available for the project. What I believed lead to the success of this project were two things: first, I conducted surveys from random employees within the company on challenges of selling wireless internet and effective means of guiding the conversation to the customer to the subject of wireless internet service; second, I conducted extensive research on the selling process in general drawing upon responses giving by the subject matter experts.
What would have made this project more successful would have been more time to complete the project rather than a couple of weeks. In the end, I was not dissatisfied with the final product and neither was the organization.
Hello Norris, you are so right about timing especially when it comes to on the job training. Knowing the problems withing an organization via asking those in the rank and file was the appropriate first step you mentioned and is the exact aspect used in project management and instructional design and technology...great post.
ReplyDeleteHi Norris,
ReplyDeleteI know cellular companies have several assignments and projects/ promotions to complete each month. I didn't think there was actually training on selling internet service. Thanks for the success factors and info on a better success rate. Are there any quotas during those stages? Although, I know training is very intense, but do you feel the title of PM and ID was too much at one point? Great Information.
Time....it seems so many times to be the enemy in the work place. We would always love to have more of it. IF, you had had more time, what would you have done differently?
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